Question 1

Can I return or exchange a product?

Accepted Answer

We typically do not offer returns or refunds, but we care about our customers. We'll consider exceptions on a case-by-case basis. Please contact us for help.

Question 2

How do I handle a damaged or defective product?

Accepted Answer

If your product arrives damaged or defective, please let us know within 3 days of delivery. We'll guide you through the return process to make it right. Your satisfaction is our top priority.

Question 3

What is the return policy for multiple product orders?

Accepted Answer

For multiple product orders, only the affected product can be returned. Please contact us for further assistance.

Question 4

What is the time duration to dispatch?

Accepted Answer

If the ordered item is available in stock, it will be dispatched within 2 working days from our warehouse.

Question 5

What happens if an item is out of stock?

Accepted Answer

If an item is out of stock, dispatch may take 5–7 days. We’ll notify you about the delay or offer to cancel the order if it takes longer. Your convenience is our priority.

Question 6

Why do we collect your personal information?

Accepted Answer

When you create an account, we ask for your contact details like name, address, email, and phone number. This helps us offer you better services and a personalized experience.

Question 7

Are there delivery charges?

Accepted Answer

Delivery charges may apply to certain products. Check the checkout page for detailed information on delivery fees.

Question 8

Is it possible to cancel my order after placing it?

Accepted Answer

Yes, you can cancel your order before it’s dispatched by contacting us at help.ekesvaraorganic@gmail.com or WhatsApp us at +91-8800180364. Once the order is dispatched, cancellations are no longer possible.

Frequently asked questions