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Return Policy

Interpretation and Definitions

Interpretation

The capitalized terms in this Return and Refund Policy have specific meanings outlined under the following conditions. Regardless of whether they appear in singular or plural form, the definitions provided here remain consistent.

Definitions

For the purpose of this Return and Refund Policy:

  • Company (referred to as "we," "our," "us," or "the Company" in this Policy) refers to Ekesvara Organics.

  • Products refer to the items offered for sale on our Service.

  • Orders mean a request by You to purchase Products from Us.

  • Service refers to the Website.

  • Website refers to www.ekesvara.in accessible from www.ekesvara.in.

  • You means the individual accessing or using the Service, or the company, or any other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You have the right to cancel Your Order within 14 days without providing any reason for doing so.

The cancellation deadline for an Order is 14 days from the date on which You received the Products or on which a third party you have authorized, who is not the carrier, takes possession of the delivered product.

We will reimburse You no later than 14 days from the day We receive the returned Products. We will use the same payment method You used for the Order, and You will not incur any fees for this reimbursement.

Conditions for Returns

To be eligible for a return, the Products must meet the following conditions:

  • The Products were purchased within the last 14 days.

  • The Products are in their original packaging.

  • The Products are unused and undamaged.

  • Products must be accompanied by a receipt or proof of purchase.

 

The following Products are not eligible for return:

  • Products that were customized or personalized according to Your specifications.

  • Products that, due to their nature, are not suitable for return, perish quickly, or have passed their expiration date.

  • Products that are not suitable for return due to health protection or hygiene reasons and have been unsealed after delivery.

  • Products that, after delivery, are inseparably mixed with other items due to their nature.

  • The Products must be returnable, it should not be non-returnable product.

 

We reserve the right to decline returns of any Products that do not meet the above conditions at our discretion.

Only regularly priced Products may be refunded. Unfortunately, Products on sale cannot be refunded, unless prohibited by applicable law.

Returning Products

You are responsible for the cost and risk of returning the Products to Us.

We cannot be held liable for Products damaged or lost during the return shipment. Therefore, We recommend using an insured and trackable mail service. We are unable to issue a refund without receiving the returned Products or proof of the return delivery.

Gifts

If the Products were marked as a gift when purchased and were shipped directly to you, You will receive a gift credit for the value of the return. Once We receive the returned product, a gift certificate will be sent to You.

If the Products were not marked as a gift when purchased, or if the gift giver had the Order shipped to themselves to give to You later, We will issue the refund to the gift giver.

Thank you for choosing Ekesvara Organic. If You have any questions or concerns about our Return and Refund Policy, please contact us at info.ekesvaraorganic@gmail.com. Your satisfaction is important to us, and we are dedicated to ensuring a seamless shopping experience for all our valued customers.

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